Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesExcellent — 100
response from property -Jessica, Thank you for taking the time to share your positive experience at Modera Washington. We are so happy you chose to call our community home, and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to contact us at (281) 408-2480 or stop by the office. Thank you again! Luella Washington, Community Manager
|Recommended: YesCoo — coo
Thank you for taking the time to share your positive experience at Modera Washington. We are so happy you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at (281) 408-2480 or stop by the office. Thank you again! Luella Washington, Community Manager
|Recommended: YesGreat — This is great
Thank you so much Chad for the positive feedback! We are happy that you had a great experience. Please let us know if there is anything you need.
Earl Mallett, Community Manager
[email protected]
|Recommended: YesThe staff is great I highly recommend.
Thank you Zylia for your response. We are so happy that your experience has been wonderful thus far. Please do not hesitate to reach out to the team for anything you may need.
Earl Mallett, Community Manager
[email protected]
|Recommended: Yes10 10 — Earl was super friendly and had answers to any and all questions. The front office is top notch and the amenities are 👌
Thank you for the 5-star review at Alister Galleria. We appreciate the time you took to leave us such an excellent recommendation.
Best,
Luella Washington,
Community Manager
|Recommended: NoCustomer-First Not Guaranteed — Trying to get in contact with someone at the leasing office has been difficult since the beginning. I had to be the one reaching out multiple times to make sure everything was in order. The day of my moving came and once more, I did not get an e-mail or any communication regarding move-in. Mill creek community guarantees “easy come, easy go”. and “customer-first”. However, that has not been the case for me. After move-in, I reached out multiple times regarding reservations and inquired about amenities. I sent an email with no response, I called- no one answered, I even went in person and I was dismissed by a member of the leasing office stating that they were going to ask the manager and would e-mail me. They even wrote it down on a sticky note. Days went by and no one reached out to me. I proceeded to having a get together, cognizant that no reservations were made and was opened to sharing the space. During that time, I had stepped out momentarily, and the assistant manager came in. He proceeded to tell my guest that there was going to be a charge for the amenity reservation and a cleaning fee. However, not once did he speak to me in person and as stated above, had cared to respond to my inquiry. We came early and started to wrap things up around 10pm since we didn’t want to disturb. Around that time, an officer came in stating that the manger had sent him to shut things down. We were already wrapping things up so we quickly left after that. As professional adults, we cleaned after ourselves and left the place cleaner than what it was. There was a lot of dust showing that the amenity hadn’t been thoroughly cleaned before. Doors locked before we finished cleaning up so I got up early the next day to finish. I left someone in charge of cleaning the last bit as I headed to work. I was informed that the assistant manager came in once more in the morning and asked my guest, if we had left when the officer had came in or “did he have to check the cameras ”. This was again very unprofessional for him to be questioning my guest and making unnecessary remarks instead of talking to me in person. I’ve yet to receive any type of communication regarding this incident. I have gone multiple times in person to confront this issue but have not been able to as the managers have not been available.
Resident feedback is critical to us; it is an opportunity to ensure a better community for you and improve your living experience. We appreciate your taking the time to provide valuable feedback, and we sincerely apologize for not meeting your expectations. Again, we thank you for your feedback and look forward to resolving your concern.
Please get in touch with me directly at 281-408-2480, and we will set up a time to discuss this further.
Luella Washington, Community Director
|Recommended: Yes2-Month Review — Poorly designed parking and elevators placements. Elevators are slow. Fire the architects
Main elevator was out of service way too long.
Residents throw thrash in parking garage and it’s there for days. Evict the people that do this
Hall way carpet is stained and should be cleaned more often. What looked like a poor job to clean us dog poop was there for weeks.
But, my apartment and the price is perfect. 👌 Staff people are great and make me feel at home and have become friends
Love the coffee shop but do wish there was other food options in the building. Maybe small deli or drink vending machines.
Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! As always, our team is looking forward to your next visit. We're here for you anytime! Luella Washington, Community Manager
|Recommended: YesGood place needs noise reduction windows — So far it’s been good. Quality amenities. A little too many people coming in over the weekends from people throwing events or inviting way too many people over to the pool. Perhaps a guest limit should be established when using amenities.
The sound from the train is quite annoying. Windows are not soundproof
|Recommended: YesNice — Really like this property. Staff is very friendly
|Recommended: YesBest place — This property is excellent. Great location. Great staff. Great Facilities. Awesome
|Recommended: YesFlawless leasing experience — I arrived on a Thursday, signed on Friday, moved in on Saturday. Even got a nice welcome gift. Great staff and great amenities. The finishes in the apartment are very modern too.
|Recommended: YesGreat place and great location near all the necessities — Great staff. Great building amenities. Great location to all the shops you need. If you’re concerned about noise. Choose a unit facing away from Washington avenue.
|Recommended: YesBest community — The leasing team is so amazing and move in process was great
Hello Selena, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of Modera Washington! We hope to continue exceeding your expectations with 5-star service. Jessica M., Community Manager
|Recommended: YesBeautiful place and helpful staff. Very satisfied.
Thank you for the awesome feedback. We're thrilled that you had a 5-star experience at our location. We hope to continue exceeding your expectations with 5-star service. Please let us know what we can do for you in the future.